At Roblox Central, we are committed to ensuring that you are completely satisfied with your purchase. If you need to return an item, our return policy is designed to make the process as easy and straightforward as possible.
Eligibility for Returns:
- Time Frame: You have 30 days from the date of purchase to return an item.
- Condition: Items must be returned in their original condition, unused, and in the original packaging. Products that are damaged, worn, or missing parts may not be eligible for a full refund.
- Proof of Purchase: A receipt or order confirmation email is required to process your return.
Non-Returnable Items:
- Digital products or gift cards
- Downloadable software or content
- Items marked as “Final Sale” or “Non-Returnable”
How to Initiate a Return:
- Contact Us: To start the return process, email our customer support team at returns@k2sworld.com with your order number and reason for return.
- Return Authorization: We will review your request and provide you with a return authorization and instructions on where to send the item.
- Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50 to ensure they are returned safely.
- Inspection and Refund: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and credited to your original method of payment.
Exchanges:
If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item once your return is processed.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at support@k2sworld.com with photos and a description of the issue. We will arrange for a replacement or issue a full refund at no additional cost to you.
Contact Us:
For any questions or concerns regarding returns, please reach out to our customer support team at:
- Email: returns@k2sworld.com
- Phone: +1 (800) 654-3210
- Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
